FAQ

A detailed description of the payment and delivery procedure can be found in the Payment and Delivery section.

You can always find out about the status of your order by clicking on the "What's wrong with my order?" button." (in the middle of the site header).

You can also find information about the status of your order in your Account, in the "Orders" section, if you are registered on the site.

If you made an order as a guest, then you will receive automatic emails about changing the order status - "Accepted".\Paid for\Sent for delivery\Sent."

You can always check the status by writing to us in the online consultant on the website or by contacting us in any convenient way from the Contacts section.

After the order is sent, you will be able to track your order by the shipment number and the link that will be sent to your email.

After confirming the payment, you will receive an automatic email with the subject "STRUNKI.RU. Your order. Successfully paid."

Orders paid (confirmed in case of payment upon receipt) before 14:00 Moscow time on weekdays (before 12:00 on weekends) are sent on the same day, except for Sundays:

ON SUNDAY, ONLY SHIPPING BY RUSSIAN POST AND EMS IS POSSIBLE!

All orders with courier delivery(with the exception of EMS), issued on Sunday both before 12:00 and after, are sent on Monday.
All orders confirmed/paid after 14:00 on weekdays and after 12:00 on weekends are shipped the next day.

Sending by Russian Post is made every day!

At the time of sending your order, you will receive an email (as well as an SMS) with the tracking number of the shipment and a tracking link.

Please inform us about the fact of payment in time (a photo of the receipt will speed up the shipment). You can find out about the receipt of payment by receiving an automatic email from us with information that the order has been paid.

The postman brings the notification and leaves it in your mailbox. After taking the notification you need to come to the post office (in your office) and receive the order.

If you placed an order with cash on delivery, the payment is made directly upon receipt.

Remember that you can always track the location of the order by the shipment number and receive it without waiting for a notification from the mail.

Please note! There are often cases when the notification is not brought or it is lost! In this case, we kindly ask you: if after 2-3 weeks there was no notification in the mailbox, go to the post office yourself and ask if your shipment has arrived. In 99% of cases, in this situation, your order will actually end up in the mail.

The order completion time depends on the recipient's region and country.

You can find approximate delivery times in the delivery section.

There is no minimum limit on the amount.

Insurance is carried out regardless of the payment method and delivery. If you do not receive your order due to its loss in the mail – we will refund the full amount at our own expense.

You need to contact us in a convenient way through contacts, or through an online consultant (lower right corner of the site) and tell us the order number that you want to cancel.

Please note that the cancellation of already sent orders with payment upon receipt is possible only with a refund of double the cost of delivery (in both directions) - an agreement on familiarization of delivery by cash on delivery.

You can return/exchange the goods of proper quality, purchased in the showroom in Samara, within 14 days from the date of receipt of the goods in accordance with Article 25 of the Federal Law "On Protection of Consumer Rights".

You can return/exchange the goods of proper quality purchased in the online store within 7 days from the date of receipt of the goods in accordance with Article 26.1 of the Federal Law "On Consumer Rights Protection". When returning / exchanging goods of proper quality, the buyer pays the transport costs.

If the product is of poor quality, the return and exchange is carried out at our expense.

A fair question. Our online store has been operating since 2008, data about our LLC is freely available, the location and activities of the company are monitored and controlled by state authorities.

But the most important thing is that it is very easy to lose your reputation on the Internet, and we value it very much. Thousands of completed orders and feedback from our customers are proof of this. For our details and banking details, see the contacts section.

You can find real reviews of real customers on music forums, on social networks and on our website:

- Reviews on the site
- Guitarplayer.ru
- Gitarizm.ru
- Vk.com
- Yandex Market

Yes, delivery is carried out anywhere in the world. When placing an order in the shopping cart, you must select your country from the drop-down list, after which all possible delivery methods and cost will be presented.
Please note that delivery abroad is only possible with a prepayment.

You can place an order with delivery in any other convenient way that is available in the Delivery section.

Yes, we provide the opportunity to order goods on prepayment and delivery to your address from the supplier's warehouse or via your link from anywhere in the world.

Yes. We have a section on the site with strings for classical instruments. To date, this is a limited choice, but you can always order any necessary strings from us for a prepayment.

We purchase all products only from authorized distributors. Our store is an official dealer of the most popular brands, which allows us to offer only original products, as well as the lowest prices.
The main advantage is the 100% quality of the goods and the "freshness" of the deliveries.

We are engaged in delivery from the USA and Japan since 2005. Delivery is possible to any point in Russia, as well as the CIS. We deliver any goods at the request of the customer both directly (to the client's address), and with the possibility of pickup from the office.

The delivery manager can advise you in more detail on this issue. You can write to him at office@strunki.ru.

We invite representatives from different cities to cooperate. These can be both legal entities and individuals with or without an office. We provide flexible and individual conditions for cooperation.

To get a dealer price list and stock balances, as well as more detailed information, use the form in the section "Wholesale and cooperation" or write to us directly.